Privacy Policy

Last updated: March 27, 2026

We respect your privacy and are committed to protecting the personal information you share with Vertikal Agent. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and AI agents.

1. Information We Collect

Contact details: name, email, phone, company.
Usage data: pages visited, features used, interaction metadata.
Agent interactions: transcripts and actions taken by Vertikal Agents to complete tasks.
Integration data: information from connected systems (CRM, helpdesk, ecommerce) as authorized by you.

2. How We Use Information

We use collected information to deliver our services, build and train AI agents, improve automation accuracy, and communicate updates or support. Data is processed in accordance with customer agreements and applicable privacy laws.

3. Data Protection & Security

Vertikal Agent follows industry best practices including encryption in transit and at rest, SOC2-aligned controls, role-based permissions, and continuous monitoring to secure your data.

4. Data Retention

We retain data for as long as necessary to provide services and meet legal obligations. Customers may request deletion of data by contacting our support team.

5. Third-Party Services

Certain services—like hosting, analytics, or integration platforms—are provided by trusted third parties. We require them to maintain strong privacy and security standards.

6. Your Rights

Depending on your location, you may have rights to access, correct, port, or delete your personal data. Please reach out if you wish to exercise these rights.

7. SMS Communications

When customers call a business using Vertikal Agent's missed call automation service, their phone number may be used to send a one-time SMS notification regarding their missed call. Message and data rates may apply. Message frequency is one SMS per missed call. Text STOP to unsubscribe from messages. Text HELP for assistance. We do not share phone numbers collected through this service with third parties for marketing purposes.

SMS Consent

By calling a business that uses Vertikal Agent's missed call notification service, you acknowledge that you may receive a one-time automated SMS follow-up regarding your missed call. This constitutes your consent to receive such messages. Reply STOP to opt out at any time. Msg & data rates may apply.

Contact

If you have questions about this Privacy Policy, email us at support@vertikalagent.com or call +1 (719) 451-5279.